PLEASE READ THIS DISCLAIMER CAREFULLY BEFORE USING OUR SERVICES
This Disclaimer provides important information in relation to your interactions with the Services, the Exchange, the Wallet and your Account, provided to you by Siraboon Solution inc., Registered address: ———, Registration Number: ———, support@siraboon.com. Please read this Disclaimer carefully and use it for your reference and consideration.
Please be informed that the Terms of Service outlined in this document may be applied differently depending on various Services and transactions. Any provisions relating to specific services and transactions not expressly mentioned in these Terms of Service shall not override or otherwise take precedence over the clauses of these Terms and must be applied in addition to them.
Before undertaking any actions connected with the use of our Services and Products, you should carefully evaluate the risks of performing transactions and dealings involving Virtual Currencies. The Risk Statement describing the risks associated with the use of Virtual Currencies is provided as an Annex to these Terms of Service.
Siraboon Solution inc. is not a financial, tax, or legal advisor and must not be considered as such. Any information or statements included in our legal documents, including these Terms of Service, as well as on our website, digital products, applications, and other media containing such information, should not be relied upon as professional financial, tax, or legal advice. Before using our Services and Site, it is strongly recommended to consult professional advisors in the relevant fields to fully understand the risks, benefits, and nature of your relationship with us.
We reserve the right to amend these Terms of Service and other applicable terms in the future. Any changes or modifications will be published on our website. Before entering into a contractual relationship with us or carrying out any further transactions, you should first familiarize yourself with the latest version of these Terms of Service.
If you have any questions or inquiries regarding this document, please contact us by sending an email to support@siraboon.com.
These terms (hereinafter referred to as the “Terms”) are intended for customers residing in the European Union (the “EU”) and the European Economic Area (the “EEA”).
These Terms constitute an agreement between Siraboon Solution inc., Registered address: ———, Registration Number: ———, support@siraboon.com
(also referred to in these Terms as “we”, “our” or “us”) and the Customer (also referred to as “you” or “your”).
Siraboon Solution inc. carries out activities on the basis of a valid and active cryptocurrency authorization, supervised by the Financial Analytical Office (Finanční analytický úřad, hereinafter referred to as the “FAU”), and is therefore authorized to provide the following services:
Virtual Currency wallet services, including the storage of Virtual Currency funds and the issuance of encrypted user keys;
Virtual Currency to Fiat Currency exchange;
Fiat Currency to Virtual Currency exchange;
Virtual Currency to Virtual Currency exchange.
By creating an account, you confirm that you have reached the legal age in your country of residence and are therefore legally capable of entering into agreements and being bound by their terms. You further acknowledge and agree to be legally bound by all terms and conditions set out in these Terms in their entirety.
You understand and confirm that logging into your account constitutes your acceptance of these Terms and any other applicable agreements between you and Siraboon Solution inc.. The same applies in any situation where these Terms have been amended and you have logged into your account without providing prior written notice of disagreement with the updated version of these Terms. You further acknowledge that we have the right to periodically reaffirm your acceptance of these Terms as amendments are introduced and that such acceptance will be a prerequisite for continued access to and use of our Services. Please note that any transactions or orders carried out with Siraboon Solution inc. exchange after the updated provisions of these Terms have entered into force may be subject to those amendments. If you do not agree with these Terms, you should discontinue the use of our Services and close your account in accordance with the provisions of these Terms.
To use our Services, you must provide all required information and documentation in accordance with our Compliance Clearance procedure pursuant to Act No. 253/2008 Sb. of 5 June 2008 on Selected Measures Against the Legalization of Proceeds of Crime and Financing of Terrorism of the Czech Republic (the “AML/CTF Act”). In addition, you must meet the eligibility criteria to use our Services.
Before accessing and using our Services, you must ensure that you have read these Terms in full, including all important legal provisions, such as limitation of liability, disclaimer of warranties, indemnification clauses, rules applicable to dispute resolution, and risk disclosure.
1. ELIGIBILITY
The availability of our Services depends on multiple factors that determine your eligibility to use such Services. Siraboon Solution inc. may choose not to provide the Services in certain locations and jurisdictions: information regarding such locations and jurisdictions is available on our website at https://siraboon.com/
To be considered eligible to use and engage with our Services, you must confirm that:
You have attained the legal age in your country of residence and are therefore legally capable of entering into agreements and being bound by their terms;
You have never been suspended or otherwise restricted from using our Services;
Entering into a binding agreement with us does not conflict with or violate any other contractual obligations to which you are legally bound;
You are not located or residing in any restricted locations and jurisdictions, including those subject to economic restrictive measures imposed by the EU and the Czech Republic (i.e., embargoes);
You are not identified as a person officially designated as a Specially Designated National and Blocked Person (the “SDN”), nor are you affiliated with any companies, groups, or entities classified as SDN, or otherwise acting on behalf of such natural or legal persons;
You are not subject to any international sanctions, including those imposed by the EU and the United Nations, nor affiliated with any companies, groups, or entities subject to such sanctions, or otherwise acting on behalf of such natural or legal persons.
Age limitation. Except in exceptional cases determined at our sole discretion, we do not onboard natural persons who are sixty (60) years of age or older. Where we agree to provide services to a customer within this age category, the customer must first successfully complete Enhanced Compliance Due Diligence (see Section 3.3), and we may apply lower transaction limits and/or additional risk mitigation measures.
The eligibility of an individual intending to use the Services on behalf of a legal entity is determined by meeting the following conditions:
Your organization has been duly incorporated in accordance with all required procedures for company formation in the country of its legal registration;
Your organization conducts its activities in compliance with applicable laws and regulations;
You have been duly authorized to represent your organization and to enter into legally binding agreements on its behalf;
Your organization has not been associated with, affiliated with, or otherwise identified as an SDN;
Your organization is not subject to any international sanctions, including those imposed by the EU and the United Nations, nor affiliated with companies, groups, or entities subject to such sanctions, or otherwise acting on behalf of such natural or legal persons;
Your organization does not fall within the definition of Prohibited Businesses as set out in Annex 2 to these Terms and does not represent or carry out business activities in any of the fields specified in Annex 2.
We reserve the right to assess your eligibility to access and use our Services at any time by evaluating your compliance with the eligibility criteria listed above. In the event of any amendment, modification, or extension of the eligibility criteria, we may reassess your eligibility accordingly. Siraboon Solution inc. may request that you provide proof of eligibility where necessary. Any decision, including initial and ongoing evaluations, reviews, and assessments of your eligibility, shall be final.
2. OUR SERVICES
2.1. Virtual Currency Exchange
The Virtual Currency Exchange (the “Exchange”) allows you to carry out purchases and sales of Virtual Currencies at prices and rates displayed by the Exchange through the use of your Account. You may choose to purchase Virtual Currency using Fiat Currency, and vice versa. Likewise, you may choose to sell your Virtual Currency and receive Fiat Currency, and vice versa.
OPTIONAL: We may restrict the availability of our Exchange services on certain hardware devices and software platforms. By registering your Account, you acknowledge that the Exchange may not be accessible on all electronic devices and software environments. Such restrictions are implemented due to differing security standards across hardware and software providers, some of which may not ensure adequate safety and transparency of security protocols.
2.2. Orders
2.2.1. Placing Orders
Our Exchange functions on a full reserve basis. All Orders are carried out on a prepaid basis, meaning you must ensure that your Account contains sufficient funds to complete an Order. The amount required to execute an Order is reserved until the Order is fulfilled, cancelled, expired, or terminated. The total amount needed to place an Order must include both the Order value and all applicable fees. Any Order exceeding the amount of available funds in your Account will not be executed and shall be declined.
By placing an Order, you acknowledge that we are not responsible for cancelling it, either fully or partially. You also acknowledge that once an Order has been processed for execution, cancellation may no longer be possible.
Before placing an Order, you must ensure that the following conditions are met:
You have specified the correct amount of Virtual Assets to buy or sell;
You have reviewed the applicable purchase or sale rates for your Order;
You have reviewed the fees applicable to your Order;
You understand the net value of the Virtual or Fiat Assets to be received.
2.2.2. Order Fulfilment
After an Order is placed, it may still not be fulfilled. Factors affecting Order fulfilment include, but are not limited to:
The operational status of the Exchange, including downtime, scheduled or emergency maintenance, holidays, etc.;
The impact of your Order on the Market, including whether it may constitute Market Manipulation;
The availability of sufficient funds in your Account;
The technical condition of hardware and software systems;
Compliance requirements and other relevant considerations.
We will notify you if your Order cannot be fulfilled, specifying the reasons and requesting your consent to resubmit the Order at the current Exchange Rate.
Please note that if an Order cannot be executed due to reasons such as technical limitations, failures, or other conditions beyond our control, we shall not be liable for any delays or failures in execution.
If an Order cannot be fulfilled due to compliance requirements, we reserve the right to delay its execution until compliance checks are completed. Such Orders will undergo further review within a reasonable timeframe. If necessary, we may request additional information regarding your identity, transaction details, or other relevant compliance data.
We will not execute any Order that fails to meet compliance requirements where the required information has not been provided and where our Compliance Team has reasonable grounds to reject it. Such Orders will not be executed under any circumstances.
2.2.3. Order Confirmation
Upon placing an Order, you will receive a confirmation email acknowledging successful placement. If the Order is fulfilled, a second confirmation email will be sent confirming execution.
The confirmation email will include details such as the date and time of the Order, the Order amount, the fees paid, and our contact information for any further inquiries or complaints.
2.2.4. Conversion Fees
A Conversion Fee is an additional fee applied to the purchase or sale of Virtual Currency. We do not conceal such fees: the applicable fee will be displayed alongside the Order value before placement and included in the Order confirmation email.
2.2.5. Exchange Rates
The Exchange Rate represents the value of a Virtual Currency relative to a Fiat Currency for conversion purposes. Exchange Rates vary depending on the Virtual Currency and may change over time. Before placing an Order, you should review current Exchange Rates on our website: https://siraboon.com/
Please note that purchase and sale Exchange Rates may differ. We do not guarantee that Exchange Rates will remain constant. By placing an Order, you acknowledge the fluctuating nature of Exchange Rates and accept that the total price may vary according to the applicable rate at the time of execution.
2.3. Deposits, Transactions, and Withdrawals
2.3.1. Deposits
To place Orders and conduct transactions, your Account must contain sufficient funds. You may deposit and transact using both Virtual and Fiat Currencies.
We are not responsible for any errors, delays, or failures of external service providers used to fund your Account. Before transferring funds, you should review and accept the terms of your chosen service provider, as well as applicable legal and compliance requirements.
2.3.2. Fiat Currency Transactions
You may purchase Virtual Currency using Fiat Currency by depositing funds into your Account or linking a payment method before placing an Order.
If you deposit Fiat Currency, such funds will be held on your behalf in a segregated bank account separate from Siraboon Solution inc.’s own accounts. If you link a payment method, you authorize us to debit funds necessary to execute your Orders.
You may also sell Virtual Currency for Fiat Currency. By placing such an Order, you authorize us to deduct the necessary Virtual Currency and transfer the corresponding Fiat Currency to your selected payment method.
2.2.2.1. OPTIONAL: Non-Primary Fiat Currency
Our Exchange primarily supports certain Fiat Currencies listed on our website. If you use a non-primary Fiat Currency, transactions may be processed through third-party foreign exchange providers (“FX”).
In such cases, your currency may first be converted into a primary currency using applicable market rates. By placing such an Order, you authorize us to execute the conversion, including selecting FX providers at our discretion.
You acknowledge that in some cases we may prioritize execution speed over the most favorable exchange rate, including when using partner FX providers. You accept this possibility and agree not to raise claims related to conflicts of interest arising from such arrangements.
2.3.3. Virtual Currency Transactions
All Virtual Currency funds in your Account remain your property and are held by us on a custodial basis for your benefit. Siraboon Solution inc. does not use your funds for lending, transfer of ownership, or claiming interest.
Before depositing Virtual Currency, you acknowledge:
You understand the risks associated with Virtual Currency transactions, and Siraboon Solution inc. is not liable for losses or value fluctuations;
We will not use your funds without your instruction, except where required by law or authorities;
We implement security measures, including storage in shared blockchain addresses controlled by us, while ensuring funds remain segregated from our own;
We may use various storage methods, including hot wallets, cold wallets, and ledger systems.
We reserve the right to refuse or cancel any transaction in compliance with legal obligations or orders from authorities. Transactions linked to illegal activities such as money laundering or fraud will not be processed.
2.3.4. Withdrawals
2.3.4.1. Fiat Currency Withdrawals
Fiat withdrawals are permitted only to bank accounts held in your name. Transfers to third-party accounts are prohibited. All withdrawals must be authorized using authentication methods.
2.3.4.2. Virtual Currency Withdrawals
Virtual Currency withdrawals are processed according to the relevant blockchain network speed. We are not responsible for delays caused by network conditions beyond our control.
2.3.4.3. Wire Withdrawals
Wire transfers are processed only to bank accounts in your name and during standard banking hours. Processing times may be affected by weekends, holidays, and banking procedures.
3. YOUR ACCOUNT
3.1. Registering an Account
Creating an Account is required in order to access and use any of our Services. During registration, you will be asked to provide your personal details, such as your name and email address, as well as create a password and accept these Terms of Service. By agreeing to these Terms, you acknowledge and confirm that you are acting on your own behalf and opening an Account solely for yourself. If an Account is created by a third party acting on your behalf, such as a representative, you acknowledge that we may request proof of authorization granted to that party, such as a Power of Attorney or other relevant documentation.
Please note that appointing a third party to act on your behalf and granting them explicit permission to perform actions, including but not limited to Account registration, does not release you from any liability under these Terms. Any action carried out by such a third party will be considered as authorized by you and performed in accordance with your instructions. By accepting these Terms, you acknowledge that you remain fully responsible for any instructions given to a third party and for any actions or omissions arising from them. You further confirm that we are not liable for such actions or omissions. You may modify or revoke authorization granted to a third party by submitting written notice via email to support@siraboon.com.
Only users (both natural and legal persons) with a fully registered Account that has successfully passed our Compliance Clearance are considered Siraboon Solution inc. customers. Each individual is permitted to create and use only one Account. Any duplicate Accounts associated with the same data will be suspended.
Compliance Clearance requires us to request and obtain additional information from you. Some of this information may qualify as personal data under the European General Data Protection Regulation (the “GDPR”). Please review the next section carefully to understand the scope of information required for Compliance Clearance. For further details on how we process your personal data and your rights, please refer to our Privacy Policy.
3.2. Compliance Clearance
Compliance Clearance is a procedure conducted by our compliance team to verify customer background and eligibility for opening an Account in accordance with the AML/CTF Act. Siraboon Solution inc. ensures that Compliance Clearance is carried out for all users registering an Account, following due diligence requirements under the AML/CTF Act. For more information on our compliance measures, please refer to our AML Policy.
Before accessing your Account and using our Services, you must complete the verification procedures required for Compliance Clearance. Our Compliance Team will assess the information you provide in accordance with applicable laws and internal policies. These assessments are conducted by trained and qualified professionals to ensure compliance with legal requirements.
We may request information such as your name, date of birth, residential address, phone number, email address, personal identification number, as well as details regarding your business activities, including records, source of funds, business structure, estimated turnover, key partners, and other relevant data. Some of this information may constitute personal data under GDPR, therefore we strongly recommend reviewing our Privacy Policy.
By submitting information for identity verification, you confirm that all provided data is true, accurate, and complete, and that you have not intentionally misrepresented or withheld any information. You agree to correct any inaccurate or incomplete data by providing additional documentation. You also agree to notify us of any changes affecting the accuracy of your information.
We reserve the right to share submitted information with competent authorities in accordance with AML/CTF Act and other legal obligations if there are reasonable grounds to suspect fraud, money laundering, terrorist financing, or other financial crimes. We may also disclose such information for evaluation if we cannot conclusively determine your involvement in such activities.
3.3. Enhanced Compliance Due Diligence
Enhanced Compliance Due Diligence applies to users identified as high risk or where the information provided is insufficient to complete Compliance Clearance. In such cases, we may request additional information or arrange meetings to verify your identity and business activities.
Enhanced Compliance Due Diligence may also be required if you request an increase in your transaction limits.
3.4. Transaction Limits
Transaction Limits define the maximum volume of transactions a customer may perform within a specific period after completing Compliance Clearance. These limits are determined based on various factors, including your risk profile, business activity, verification level, payment method, and other relevant considerations.
You may request to change your Transaction Limits at any time by email at support@siraboon.com.
Please note that increasing limits may require completion of Enhanced Compliance Due Diligence. In such cases, you agree to provide all requested information accurately and promptly. We will inform you of our decision following the assessment. We reserve the right to deny such requests and may also reduce your Transaction Limits without prior notice. All decisions regarding Transaction Limits are made at our sole discretion based on our assessment procedures.
3.5. Account Closure
You have the right to close your Account at any time. Upon closure, you will receive instructions on how to transfer your remaining Fiat and Virtual Currency funds to accounts under your control.
Please note that closing your Account may involve additional costs, including fees and charges related to transferring funds. You are solely responsible for covering such costs. Closing your Account does not affect the validity of any provisions of these Terms that applied prior to closure.
4. BREACH OF AGREEMENT
4.1. Prohibited Use
All Orders, Trades, and Transactions must comply with principles of good faith and support fair, competitive, and transparent market practices. The following activities are strictly prohibited on
Siraboon Solution inc. and will be considered when determining any breach of these Terms and applicable sanctions:
Unlawful activities, including any actions violating laws or regulations in jurisdictions where Siraboon Solution inc. operates, including the Czech Republic and oversight by authorities such as the Czech National Bank;
Gambling-related activities, including lotteries, betting, sweepstakes, and similar operations conducted through our Services;
Fraudulent activities, including attempts to deceive users or Siraboon Solution inc. in connection with any Transaction or Order;
Market manipulation, including placing Orders or Transactions to disrupt normal market operations or distort pricing;
Fictitious trades, including orders with artificially delayed execution or wash trading practices;
Cybersecurity violations, including unauthorized system access, data overload attacks, malware distribution, or interference with system functionality;
Simultaneous buy and sell orders intended to manipulate execution outcomes;
Intellectual property infringement, including unauthorized use of Siraboon Solution inc. intellectual property;
Transactions intended to transfer funds between accounts in a misleading or deceptive manner;
Coordination or intimidation activities aimed at influencing market behavior or other participants.
These provisions apply to all Siraboon Solution inc. Services at all times without exception.
Siraboon Solution inc. reserves the right to refuse service and terminate relationships with businesses classified as Prohibited Businesses under Annex 2 of these Terms.
5.2. Account Suspension and Termination
Siraboon Solution inc. may suspend, restrict, or terminate your Account and limit access to Services under various circumstances, including but not limited to:
Actions that may harm our reputation;
Legal or regulatory requirements;
Suspected breach of these Terms;
Erroneous transactions or orders;
Unauthorized or fraudulent account access;
Compromised account security;
Suspicion of financial crimes;
Ongoing legal proceedings;
Regulatory risks or non-compliance concerns;
Engagement in prohibited activities or businesses.
In case of suspension or termination, Transactions or Orders may be held, cancelled, or reversed. We may also deactivate your Account immediately if necessary.
Siraboon Solution inc. will provide reasons for such actions and, where applicable, instructions for resolving issues. Restrictions may be lifted once deficiencies are resolved.
We also reserve the right to suspend or terminate your Account without providing specific reasons by giving one month’s notice. Non-disclosure of reasons may be based on confidential internal criteria necessary for security, compliance, and risk management, which we are not obligated to disclose.
6. LIABILITY
All instances of indemnification, warranties, limitation of losses, and limitation of liability are excluded to the maximum extent permitted by applicable law, unless expressly stated otherwise herein. Neither these Terms nor any other Siraboon Solution inc. agreement shall exclude or limit liability where such limitation or exclusion is not permitted under applicable law.
6.1. Release
You acknowledge and agree that if you initiate a dispute with any Siraboon Solution inc. user, neither we nor any of our partners, affiliates, service providers, officers, directors, employees, representatives, or other associated persons shall be liable in any way for any claims, losses, actions, demands, costs, expenses, or damages arising from or related to such disputes. Any such dispute must be resolved directly with the relevant user or users, regardless of any affiliation with us or our partners.
6.2. Indemnification
You agree to indemnify and hold harmless Siraboon Solution inc., as well as any of our partners, affiliates, service providers, officers, directors, employees, representatives, and other affiliated persons, from any and all claims, losses, actions, demands, costs, expenses, and damages arising from the use of your Account by you or any third party in connection with:
use of our Site and Services;
breaches or violations of these Terms or other Siraboon Solution inc. agreements;
cancellation or termination of any transaction resulting in a negative balance;
feedback, comments, or submissions made by you;
inaccurate, false, incomplete, or misleading information provided for identity verification or source of funds;
violations of laws, regulations, or third-party rights.
6.3. Disclaimer of Warranties
Siraboon Solution inc. Services and Site are provided on an “as is” and “as available” basis, without any representations or warranties, whether express, implied, or statutory. We do not provide warranties of title, merchantability, data accuracy, system integration, quiet enjoyment, fitness for a particular purpose, or non-infringement. We do not guarantee that access to our Services and Site will be continuous, uninterrupted, timely, or error-free.
All information, materials, opinions, projections, and estimates are provided for informational purposes only and may change without prior notice. Any decision, action, or omission by you is based solely on your own assessment of the relevance, accuracy, completeness, reliability, and usefulness of such information. Accordingly, we shall not be liable for any loss or damage arising directly or indirectly from your reliance on such information.
Nothing provided through our Services or Site constitutes investment, financial, legal, tax, or regulatory advice. You should seek such advice independently from qualified professionals. Any decisions made without such consultation are your sole responsibility.
We also make no guarantees regarding the time required to process transactions involving Virtual Currency wallets, bank accounts, payment cards, or electronic wallets, as these depend on factors beyond our control. While we strive for timely execution, we do not guarantee specific processing times.
You acknowledge that any reliance on statements regarding the above is based solely on these Terms, unless explicitly stated otherwise.
6.4. Disclaimer of Liability
Under no circumstances shall Siraboon Solution inc., its affiliates, service providers, officers, directors, employees, representatives, or other associated persons be liable, whether in contract, tort, negligence, strict liability, or otherwise, for any punitive, special, indirect, consequential, incidental, or similar damages, even if advised of the possibility of such damages, in connection with these Terms, any other agreement, or your use or attempted use of our Services or Site, except where required by law.
Furthermore, under no circumstances shall Siraboon Solution inc. or its affiliates be liable for any direct damages in connection with these Terms, your use of our Services or Site, or reliance on any provided information, except where required by law.
You acknowledge and agree that you are not entitled to recover lost or unrealized profits, business opportunities, unforeseen financial losses, or any indirect or consequential damages.
We are not obligated to provide any form of Virtual Currency as compensation or remedy under any circumstances.
This limitation of liability also applies to damages caused by viruses, malware, cyberattacks, phishing, spoofing, network issues, blockchain forks, double-spend attacks, 51% attacks, system failures, communication errors, regulatory changes, or force majeure events. We are not responsible for any such events affecting your systems or transactions.
This disclaimer of liability shall prevail over any conflicting provisions within these Terms.
7. PERSONAL DATA PROTECTION
We collect, process, and share your personal data in accordance with our legal obligations under the European General Data Protection Regulation (the “GDPR”). To learn more about how we collect, use, store, transfer, and protect your personal data, as well as your rights as a data subject, please refer to our Privacy Policy, which forms an integral part of these Terms and should be read together with them.
8. SECURITY
8.1. Security
You acknowledge and agree that the protection of your login details and credentials, including but not limited to passwords, private and public keys, identifiers, passphrases, backup data, and other related information, is solely your responsibility. You must ensure proper, continuous, and secure control over your security data at all times to prevent unauthorized access, misuse, loss, alteration, theft, or breach. You shall implement reasonable measures to protect your data, including but not limited to:
Creating passwords of adequate complexity and length and storing them securely using encrypted methods such as password managers or external devices;
Preventing theft, misuse, or loss of your electronic devices, ensuring that any Account-related data stored on such devices is backed up and encrypted;
Using two-factor authentication (“2FA”) and/or biometric authentication methods;
Avoiding remote access to your devices while logged into your Account;
Carefully reviewing and verifying all transactions and actions before execution;
Not disclosing, exposing, or transferring any Account-related security data, including passwords, keys, identifiers, payment details, bank accounts, card information, and other sensitive data;
Verifying Virtual Currency addresses of recipients and avoiding transfers to addresses whose ownership you cannot reasonably confirm;
Reviewing every request to send or receive funds, disclose security data, or share Account-related information, whether originating from us or third parties. Please note that we will never request disclosure of such security data, nor ask you to transfer Virtual or Fiat Currency funds to us outside legally compliant and permitted methods.
8.2. Reporting Security Breach
If you suspect that your Account or security data has been compromised or breached, or if you become aware of any incident involving your Account and/or affecting you or us (including cybersecurity threats), you must notify us immediately by sending an email to support@siraboon.com.
9. COMPLAINTS AND DISPUTE RESOLUTION
9.1. Governing Law
These Terms, along with your rights and obligations and all matters arising from or related to them, shall be governed by the laws of the Czech Republic, applicable to these Terms in their entirety.
9.2. Complaints Filed with Us
If you have a complaint and wish to resolve a dispute, you must first contact our support team before pursuing any other dispute resolution methods described below. Please note that failure to attempt resolution with us first may result in dismissal of your claim by competent authorities. You may submit your complaint by contacting Siraboon Solution inc. Customer Support.
You may contact Customer Support by sending an email to support@siraboon.com.
In your message, you should clearly describe the issue, provide detailed information about your claim, and include supporting evidence such as images, videos, or audio materials where applicable. A Customer Support representative will respond within a reasonable timeframe, no later than 14 days from submission. The response may include:
Acceptance of your claim and assistance in obtaining the requested remedy;
Rejection of your claim with an explanation;
Proposal of alternative dispute resolution options.
If we are unable to respond within 14 days, we will inform you of the reason for the delay and provide a revised response deadline. In any case, the maximum response period shall not exceed 30 days from the date of submission.
9.3. Alternative Dispute Resolution
If a dispute cannot be resolved through Customer Support, or if you are dissatisfied with the proposed outcome, you may choose alternative dispute resolution methods such as mediation or arbitration.
9.3.1. Mediation
Any dispute arising from or related to this contract may be submitted to mediation conducted by a single mediator, appointed in accordance with the Mediation Rules of the Mediation Centre for Europe, the Mediterranean and the Middle East, headquartered in Strasbourg, as in force at the time of application.
If mediation does not take place or is unsuccessful, the dispute shall be resolved in accordance with the Arbitration Rules and Internal Rules of the European Court of Arbitration, part of the European Centre of Arbitration in Strasbourg, as applicable at the time of filing. Where permitted by procedural law, parties retain the right to appeal arbitration decisions.
9.3.2. Arbitration
By initiating arbitration, you acknowledge that you waive your right to resolve disputes through court litigation, except for proceedings aimed at invalidating or challenging enforcement of an arbitral award in the jurisdiction of the arbitration seat.
Arbitration shall be conducted by a single arbitrator appointed by the relevant local chapter of the European Court of Arbitration or, where unavailable, by its Central Registrar in Strasbourg. The language of proceedings shall be English.
The parties agree to maintain strict confidentiality regarding the dispute, including facts, documents, evidence, and the final award.
The parties further agree to conduct proceedings efficiently, aiming to conclude within nine months, avoiding unnecessary delays, excessive documentation, or irrelevant witnesses. Any breach of these obligations may result in liability for additional legal costs.
Each party agrees to promptly reimburse any advance payments made on its behalf in arbitration proceedings and acknowledges that failure to do so may result in summary legal action for recovery.
The arbitrator is requested to issue interim awards promptly for any undisputed or clearly justified claims.
9.4. Dispute Resolution in Court
If a dispute cannot be resolved through the methods described in Sections 9.2–9.3, you have the right to initiate legal proceedings exclusively before the District Court of Prague, Czech Republic. You agree not to initiate such proceedings in any other jurisdiction or court.
10. GENERAL PROVISIONS
10.1. Intellectual Property
All intellectual property rights relating to materials and content presented in connection with Siraboon Solution inc. are protected under applicable intellectual property laws. Such materials and content shall not be licensed to any third party under any implied license unless expressly stated otherwise. All protected materials and content may be used solely for personal, lawful, and non-commercial purposes and only in connection with your use of our Services and Site. You acknowledge and agree that any other use constitutes infringement of intellectual property rights and may result in legal action.
You further acknowledge and agree that distribution or sharing of our materials and content on third-party websites, file hosting platforms, or similar services is strictly prohibited. Siraboon Solution inc. also prohibits reproduction, display, public performance, distribution, or use of such materials for public or commercial purposes. Any copying or sharing requires prior written consent from Siraboon Solution inc.. You agree to retain all copyright notices, watermarks, and proprietary markings as originally provided. Modification, alteration, or sale of our materials and content is prohibited.
10.2. Access and Availability
Access to and availability of our website may be affected by factors beyond our control, such as market volatility. In such cases, you may experience limited access to your Account or inability to perform Orders and Transactions. Siraboon Solution inc. does not guarantee uninterrupted or error-free access to our Services and Site or the execution of Orders and Transactions. While we aim to provide timely support, we do not guarantee response times. We shall not be liable for any damages resulting from such disruptions.
10.3. Third Party Services
While using our Services and Site, you may encounter third-party content, links, or services. Siraboon Solution inc. is not responsible for such third-party content and does not control its quality or accuracy. Any concerns or disputes related to third-party services must be addressed directly with the relevant third party without our involvement.
10.4. Your Compliance with Applicable Law
You are solely responsible for complying with all applicable laws, regulations, licensing requirements, and legal obligations, including those related to data protection and anti-money laundering. Siraboon Solution inc. shall not be liable for any violations arising from your use of our Services and Site.
10.5. Amendments
We may update or amend these Terms and other Siraboon Solution inc. agreements to reflect legal changes or for other reasons. We will notify you of such changes via email and on our Site at least one month in advance.
Your acceptance of such changes will be deemed given if you do not object in writing before they take effect. During the notice period, you have the right to terminate the agreement free of charge. In certain cases permitted by law, changes may take effect immediately or within a shorter notice period. In such cases, you will be informed and retain the right to terminate the agreement and discontinue use of our Services.
Previous versions of these Terms will remain available on our Site for your reference.
10.6. Taxes
Siraboon Solution inc. does not provide tax advice and should not be considered a tax advisor. You are responsible for obtaining professional tax advice in your jurisdiction. Siraboon Solution inc. does not determine tax obligations related to your transactions or reporting duties to relevant authorities.
10.7. Relationship with Law Enforcement
We may communicate and cooperate with law enforcement authorities, including courts, regulators, and policymakers. Such communication may be initiated at our discretion or in response to legal requests or obligations.
10.8. Death of Account Holder
If we receive documentation confirming your death or otherwise reasonably believe you have died, your Account will be frozen and no transactions will be processed until:
A designated trustee opens a new Account and all assets are transferred; or
We receive sufficient proof that you are not deceased.
If death is confirmed, the trustee named in your will or equivalent document must open a new Account. If no trustee is designated, we may determine a rightful heir based on provided documentation or require a court order.
If there is uncertainty regarding the trustee designation, we may require a court decision before taking action.
10.9. Transfer and Assignment
These Terms apply solely to you and may not be transferred or assigned to any other person. We may assign our rights and obligations under these Terms in connection with corporate restructuring, including mergers or acquisitions, provided that such changes do not negatively affect our Services.
10.10. Relationship of the Parties
These Terms establish a contractual relationship only. They do not create any partnership, joint venture, agency, or similar relationship between you and Siraboon Solution inc..
10.11. Force Majeure
Siraboon Solution inc. shall not be liable for any failure or delay in performance caused by events beyond our control, including but not limited to war, natural disasters, pandemics, government actions, terrorism, labor disputes, technical failures, or disruptions in communication systems or networks.
10.12. Entire Agreement
These Terms, together with other Siraboon Solution inc. agreements, constitute the entire agreement between you and Siraboon Solution inc. and supersede all prior understandings, whether written or oral.
10.13. Severability
If any provision of these Terms becomes invalid or unenforceable due to changes in applicable law, it shall be modified to remain valid and enforceable to the extent possible. The remaining provisions shall remain unaffected.
10.14. Change of Control
In the event of acquisition, merger, or transfer of Siraboon Solution inc., your data, including personal data, may be transferred to the relevant third party in connection with such transaction.
10.15. Survival
Provisions that by their nature should survive termination or expiration of these Terms shall remain in effect, including but not limited to provisions on liability, account closure, and obligations owed.
10.16. Language
These Terms are originally drafted in English. Any translations are provided for convenience only and may not accurately reflect the original meaning. In case of discrepancies, the English version shall prevail.
10.17. Governing Law and Jurisdiction
These Terms and the relationship between you and Siraboon Solution inc. shall be governed by the laws of the Czech Republic.
11. FEEDBACK AND COMMUNICATION
For any inquiries, questions, feedback, or complaints, you may reach us of the contact by email: support@siraboon.com.
ANNEX 1: RISK DISCLOSURE
You acknowledge and agree that your access to and use of our Site and Services is entirely your own responsibility and is undertaken at your own risk. Engaging in Virtual Currency activities, including trading, involves significant risk. Before using our Services, you should independently evaluate your financial situation and circumstances to determine whether such use is appropriate for you. You should recognize the possibility of complete and irreversible loss of your funds, and that recovering such losses may be difficult or impossible.
You further acknowledge and agree that:
The risk associated with trading Virtual Currency is substantial, and losses may occur within a short timeframe;
Liquidity of Virtual Currencies is highly variable, and such variability may be both unpredictable and significant;
The use, value, accessibility, and exchange of Virtual Currencies depend on current laws and regulations, which may change due to legislative amendments, enactment, or repeal;
Transactions involving Virtual Currencies may be irreversible, and in cases of fraud or error, may result in significant or total losses that may be difficult or impossible to recover;
The recorded time and date of transactions may not always be precise due to their registration on public ledgers;
Virtual Currency markets may cease to exist due to reduced participation or usage, potentially resulting in irreversible loss of funds held in a specific Virtual Currency;
Access to or use of your Virtual Currencies may be affected by cyberattacks and other technological or electronic issues;
The above risk factors are not exhaustive and may vary depending on evolving legislation, your financial condition, and other factors related to the use of Virtual Currencies.
ANNEX 2: PROHIBITED BUSINESSES
This Annex supplements Section 4.1 regarding Prohibited Use and must be read together with that Section. Please note that the list below is not exhaustive and may be updated, modified, or expanded in response to changes in applicable laws or other factors, and therefore serves as a general guideline only. If you are uncertain whether your business falls within the categories listed below, please contact us at: support@siraboon.com.
By opening an Account, you represent and warrant that you will not use our Services for business activities including, but not limited to:
Illegal activities: any business operations involving actions prohibited by laws, regulations, statutes, or ordinances; or encouraging, instructing, or assisting others to engage in unlawful conduct;
Intellectual Property infringement: activities violating patents, copyrights, trademarks, or other intellectual property rights, including production, sale, distribution, or promotion of counterfeit media, software, or inventions without proper authorization;
Drugs and related paraphernalia: distribution or sale of controlled substances or items used for producing or consuming drugs (e.g., bongs, vaporizers, hookahs) or concealing them;
Regulated or licensed goods and services: sale of tobacco products (including e-cigarettes), precious metals or stones, online pharmacies (including prescription drugs), weapons, firearms, ammunition, explosives, fireworks, hazardous materials, as well as activities in oil, gas, or extractive industries;
Illicit substances and pseudo-pharmaceuticals: sale of products posing risks to consumer safety or making misleading, unverified claims without proper authorization or certification;
Counterfeit or stolen goods: sale of counterfeit or replica items, unauthorized distribution of branded goods, illegal imports/exports, or stolen merchandise;
Restricted financial services: such as check cashing, bail bonds, and debt collection services;
Unlicensed regulated services: including unlicensed foreign exchange providers, lotteries, or gambling operations;
Adult content and services: pornography, sale of adult products, escort or prostitution services, and adult entertainment platforms;
Fraudulent financial schemes: including pyramid schemes, Ponzi schemes, referral-based schemes, as well as NGOs, charities, and non-profits accepting donations;
Unfair or misleading commercial practices: businesses engaging in harassment, coercion, undue influence, or deceptive practices affecting consumer decision-making;
Other high-risk businesses: any activity classified as high-risk based on applicable laws, including AML/CTF requirements, and deemed by us to pose increased legal or financial risk.